Returns & Exchanges
Returns & Exchanges
Need Help?
The fastest way to reach us is email: support@dadbrand.com. Please do not attempt to call or text — those channels are not monitored for order support.
Include your order # in your email (and photos if applicable). Missing order numbers will slow down resolution.
We strive to respond as quickly as possible, but we’re a small business — please allow at least 24 hours for a reply.
Return & Exchange Policy
- Items may be returned within 60 days of purchase for a refund or exchange.
- Items must be unused, unworn, with all tags attached, in original packaging/condition, and shipped within 7 days of initiating the return.
- Shipping fees are non-refundable.
- Gift wrapping fees are non-refundable.
- All international orders are considered FINAL SALE and are non-refundable.
Canceling after shipment: If your order has already shipped and you’d like to cancel, please initiate a return once it arrives. Refunds are processed only after we receive the item back and your return is approved.
Submitting a Return Request
The fastest way to process a return is through our self-service option:
- Visit your order page (link in your order confirmation email).
- Scroll to your order and click “Request Return”.
Prefer email? Contact us at support@dadbrand.com and include your order #.
All returns are subject to our return policy. Once you’ve submitted a return request or emailed us, we go by the date you contacted us — not by how quickly we respond.
Refund Timing
Once your return is received and approved, refunds are processed immediately on our end. Your bank or credit card provider typically takes a few business days to post the refund back to your account.
This processing timeline is controlled by your bank and is outside of our control.
International Orders
Final Sale — international orders are not eligible for returns or exchanges.
- Please double-check that your shipping information is entered correctly at checkout.
- If tracking shows your package is in your country but not delivered, you must contact your local carrier or customs office directly.
- We do not contact customs or local mail carriers on your behalf to troubleshoot international delivery issues.
- If you’d like us to reship an international order due to issues outside of our control, we’re happy to help — however, the customer is responsible for all reshipping costs.
International shipping involves additional handling by third parties, which is outside of our control.
Order Issues & Defects
If there’s a product defect or a problem with your order, email us and we’ll make it right:
Please include your order number and photos (if applicable) to speed things up.
